FAQ

What is BiP Virtual number and how do you get it?

BiP Virtual number is a lifecell mobile carrier service which provides a phone number without a physical SIM-card. One of the advantages is that BiP Virtual number allows making outgoing calls and accept incoming calls from other phone numbers anywhere on the planet (without a physical SIM card) where there is Internet connection. To get BiP Virtual number, you need to complete a short registration process.

What number will I get?

Ukrainian number is provided within this service.

How do I make and accept calls?

To make calls, you have to install BiP mobile app. After installing BiP messenger and registration of your BiP Virtual number, you will automatically accept all incoming calls in BiP, as well as be able to make outgoing calls to any numbers of your family and friends. Internet connection is required for BiP to work.

What is BiP?

BiP is a convenient messenger that helps you exchange messages, make and accept calls. The messenger is available for mobile devices powered by ОS Android and iOS.

What is the cost?

You can choose the tariff for the BiP Virtual number service at the link: https://www.lifecell.ua/en/vn/

Why do I have to specify e-mail during registration and why is it so important?

You have to specify the e-mail of the future number owner during registration. Your BiP Virtual number will be attached to this e-mail. You will receive to this e-mail all the security codes when the number logs in BiP, as well as all information that the number owner needs in the process of using the BiP Virtual number (payment notifications, account balance, etc.)

I forgot my BiP Virtual number

To get the list of numbers attached to your e-mail, use the special form.

Can I use Internet, SMS, MMS and other services?

To use BiP, you need internet connection. You can use both mobile Internet, and Wi-Fi. You cannot exchange SMS and MMS via BiP, but you can text, send photos, HD videos, and other files in BiP.

Will I be able to use BiP Virtual number only via Wi-Fi if my phone has no SIM card?

Yes, you can use your BiP Virtual number, make and accept calls, if the phone has no SIM-card, or if your location has no mobile service, but has Wi-Fi.

How do I pay for the BiP Virtual number if I have a card of a foreign bank?

You can top up the account balance with your Visa, Visa Electron and Master Card via the Internet as follows:

  • At lifecell website in «Refill» section (without fee!)
  • Via Мy lifecellmobile app, which we recommend you to install. It is available for phones based on iOS and Android.

Limitations, additional commissions, currency conversions, can be charged by the card issuer bank.

I have difficulties in registration or other question